Terms of Service

TERMS OF SERVICE

Terms of Service – Best Mobile Tyre and Service

  1. Operator

These Terms of Service govern the use of services provided by Best Mobile Tyre and Service, operated by Kamil Pietraszewski, Sole Trader (“we”, “us”, “our”). Registered address: 38 Orchard Street, DY5 1PR, United Kingdom Email: info@bestmobiletyres.co.uk

Phone: +44 7462 540387 VAT status: Not VAT Registered

  1. Nature of Services

We provide professional mobile tyre services, including:

mobile tyre fitting

tyre repair and puncture repair

locking wheel nut removal

roadside tyre assistance

tyre replacement at home, work, or roadside

Services are performed directly by Best Mobile Tyre and Service.

  1. Booking

Customers can book services via website, phone, or email. A booking is confirmed once the customer receives confirmation from us.

  1. Pricing

All prices are clearly displayed or communicated before confirmation. Call-out fees may apply depending on distance, time of day, or location.

We reserve the right to update prices at any time. Confirmed bookings retain the agreed price.

  1. Payments

Payments may be made via Stripe or in person (if offered). Full payment is required upon completion of service unless otherwise agreed.

  1. Cancellations

Cancellations must be made at least 2 hours before the appointment. Late cancellations may incur a call-out charge if the technician is already en route.

  1. Refunds

If a service cannot be completed due to reasons beyond our control (e.g., severe tyre damage making repair impossible), the customer may be eligible for a partial refund, excluding call-out fees.

Completed services are non-refundable unless service was not performed with reasonable care and skill, in accordance with the Consumer Rights Act 2015.

  1. Customer Responsibilities

Customers must ensure:

safe access to the vehicle

the vehicle is parked legally and safely

the correct tyre size information is provided

someone is available at the scheduled appointment time

We may refuse service if conditions are unsafe.

  1. Liability

We are not liable for:

pre-existing tyre or wheel damage

damage caused by misuse of the vehicle

issues arising from customer-provided incorrect tyre specifications

lost income, business disruption, or indirect loss

Our liability is limited to the cost of the service provided.

  1. Complaints

Complaints must be submitted via email to info@bestmobiletyres.co.uk within 30 days of service.

  1. Governing Law

These terms are governed by the laws of England and Wales.